Customer service?
So here’s the thing. Man’s Macbook Pro sustains water damage. Man contacts Apple for repairs. Man does not get an acceptable response. Man emails Steve Jobs.
And Steve Jobs responds.
Ok, so maybe it isn’t Steve Jobs.
The story was from Boy Genius’ website. And what was the response of “Steve Jobs?”
This is what happens when your MacBook Pro sustains water damage. They are pro machines and they don’t like water. It sounds like you’re just looking for someone to get mad at other than yourself.
Comical? Definitely!
Is this the way customers should be treated? I say emphatically: “Yes.”
Some people may have found it insulting. I don’t. What did he expect to hear from customer service?Some sugar-coated statement that they can fix it? Wouldn’t you rather hear the truth that your MBP is toast?
The response from Apple customer service seems quite honest. They offered no guarantees. If the machine is water-damaged, then all bets are off. Be prepared to fork out the full cost.
March 30 2008 03:40 pm | Hardware
